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How
To Order
Welcome
to the Cuban Factory
Below is all the information about ordering with us. As always your privacy and security are number one. We make every effort to keep your personal information 100% private and secure. If you have any further questions please e-mail us at info@cubancigarfactory.com.
Privacy
Any and all information collected by the Cuban Cigar Factory regarding its customers and visitors remains confidential. We do not share or sell any information with outside parties. E-mail addresses collected from orders are only used for orders.
Security
Protecting your order is a priority for the Cuban Cigar Factory. Your credit card information is secure and is protected via multilevel encryption software. Our ordering system uses the latest Secure Socket Layering (SSL) to ensure absolute information security. Credit card information is not transferred by e-mail and all information is deleted from our server after your order is shipped.
Guarantee
100% satisfaction guaranteed-the Cuban Cigar Factory stands by its promise of offering the highest quality products and service. If at any time you are dissatisfied with your purchase, you may simply return the item with the original purchase receipt and the Cuban Cigar Factory will exchange it, credit it or give you a refund. Please e-mail us at returns@cubancigarfactory.com
for details.
Ordering
Please allow 1 week for delivery. If an item is out of stock or back ordered then we will inform you by e-mail before your credit card is processed.
CA
Sales Tax
Orders shipped within the state of California will be subject to a 7.75% standard sales tax.
Shipping
U.S. Shipping Information
We ship via UPS Ground to businesses and residential addresses anywhere
in the United States. We ship via U.S. Priority Mail to PO Boxes,
FPO and APO Addresses. Orders should be delivered within 5-7 business
days.
| UPS
Service |
Shipping
Cost Per Box* |
| Ground |
$7.95 |
| Three-Day |
$9.95 |
| Two-Day |
$19.95 |
| Next
Day |
$29.95 |
|
*There will be a slight discount for multiple box purchases.
International Shipping Information
Please contact us at 800-419-1009.
Payment
Information
We accept Visa, MasterCard, Discover, American Express
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